Job Title:Automotive Service Advisor / WriterLocation:  5400 W. Happy Valley Rd. Phoenix, AZ 85083Job Overview:Are you looking for an opprtunity to expand your earning ability to over $100K+, or write as much as you are capable of if you had the cars you needed to hit your goals -O if the cars could get through the shop?Then we might be the right place for you:Core Competencies We are looking for:A great communicator, and more importantly a great explainer of how vehicles work, and when they don't - How our shop and team can help.Always honest, always putting the customer before the car.Desires to become more professionally (Manager, Shop Owner, Operator, etc) and still has dreams.Strong clicking, typing, estimating, texting, emailing skills.Strong reader of body language, emotional intelligence, and buying/objecting signals.As an Automotive Service Advisor / Writer with Christian Brothers Automotive, you are the person that our guest look to when they need help with their vehicle. You are the person that our customers see every time they make an investment into their vehicle, because of these reasons you play a large role in building relationships with our guests.  Service Advisors have the responsibility of taking our guest through the entire repair process, keeping them informed of the status of their vehicle, and ensuring their satisfaction before they leave our location.Responsibilities include, but are not limited to:Greet every guest that enters our facility with hospitality and respectPresent the best solution to properly repair our guest's vehicle in a way that is easy for them to understandManage the store’s workflow in an effective and efficient mannerConsistently and effectively sell our services without jeopardizing honesty and integrityMaintain a positive attitude and team atmosphere at all timesCommunicate on the phone in a clear professional mannerBuild long-term relationships between the store, yourself, and the guestDirects, coordinates, and participates in performing guest service activitiesShuttle our guests as neededEnsure that all repairs are performed to proper specifications.Work together as a team and assist other employees as needed.Other duties as assigned.
